Ben Fund office: +44 (0) 1444 417 979

Free 24hr helpline: 0800 587 3428

Overseas Helpline: +44 203 701 7066


ICE Ben Fund Office to speak to a staff member directly (8.45am-5pm, Mon-Fri) or Contact us
24/7 helpline for help on a number of issues and for urgent help outside of Ben Fund office hours (contact number from UK & Overseas shown above)


Your comfort in times of grief

When a loved one dies, the experience can shake you to the core and yet there are many things to attend to at this distressing time.

Whether it’s expected or accidental, when a spouse or close friend or relative dies, you might face the overwhelming responsibility of dealing with their affairs.

How we can help

As an ICE member, if you experience the death of a loved one and are in need of practical or emotional support, we can help.

From organising the funeral to closing bank accounts and carrying out the terms of a will, there are often many decisions and arrangements to be made.

Our free helpline is available to support you whenever you need it, 24 hours a day, 7 days a week.

From counselling to specialist legal and financial advice, our trained advisors will point you in the right direction.

In addition to the telephone counselling service, in certain circumstances, we offer access to our network of face-to-face counsellors. In-person bereavement counselling will take place near your home. We offer up to six sessions.

For more information, contact our helpline today.

The helpline number is 0800 587 3428.
Overseas members can call +44 203 701 7066.

Our online well-being portal also has resources to help you.

Downloads & Links

Your Answers leaflet pdf