Ben Fund office: +44 (0) 1444 417 979

Free 24hr helpline: 0800 587 3428

Overseas Helpline: +44 203 701 7066

CONTACT US

ICE Ben Fund Office to speak to a staff member directly (8.45am-5pm, Mon-Fri) or Contact us
24/7 helpline for help on a number of issues and for urgent help outside of Ben Fund office hours (contact number from UK & Overseas shown above)

Emotional support

Your crutch when times get tough

We are dedicated to helping ICE members and their families, all over the world, providing practical and emotional support whenever and wherever we can.

No one’s immune to life’s challenges. Not even ‘fixers’ like civil engineers.

How we can help

We’ll do everything we can to support you and your family in times of difficulty or hardship.

From a simple call to the helpline to the submission of an application for assistance, you will be in safe hands every step of the way.

24/7 Helpline — Highly trained advisors & experts to offer comprehensive support and advice on a vast range of topics


Counsellors — All counsellors are highly trained and accredited by the British Association for Counselling and Psychotherapy


Single point of contact — Our Caseworker, Lindsay Howell assesses your application and is your main point of contact in the lead up to and post application for assistance


Home visits — A volunteer visitor may be sent to visit you in your home to discuss your situation in more detail after you have submitted an application


Whatever your reason for needing a friendly ear, please contact us to find out how we can help.

As everyone’s circumstances are different, all enquiries and applications are considered on an individual basis.

All information is treated in the strictest of confidence.

Downloads & Links

Your Support leaflet pdf
Your Answers leaflet pdf