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Supporting members through the Coronavirus outbreak

Many people throughout the UK and overseas are experiencing a period of social distancing and changing their work practises due to the Coronavirus (Covid-19) outbreak. The ICE Benevolent Fund is committed to providing ongoing support throughout this time.

Members of staff are working virtually to ensure all applications and services to the Ben Fund run without interruption.

ICE members, former members and their families who are affected and experiencing financial or emotional difficulties can continue to access services as follows:

24 Hr Helpline support:

Please note this is a general helpline for ICE members and their families. For specific information regarding the coronavirus outbreak, refer to the *useful links at the end of this article.

Financial support:

Applications for financial support will continue to be processed as normal, however we may experience higher demand than is the norm. If you feel you may experience financial difficulty due to the current situation, please apply as soon as you can and bear with us as we process the application. Be as thorough as you can with the information you supply. Please note there is an option to apply online via the website and supporting paperwork can be sent in following the application. Follow the links below that are the most relevant for you to find out more information and apply: 

UK members

Overseas members

Former members

Family of members

Online resources:

We offer a number of resources in our online library to help build emotional and financial resilience. You can book a call back with a counsellor or advisor online if you have anything troubling you.


We have a number of webinars in our archive that you can watch at your leisure, including how to manage anxiety and practice mindfulness. They may help in these turbulent times.

Social channels:

Please connect with us on Twitter, LinkedIN, Instagram and Facebook for the very latest news and information.

Head Office:

Our head office will be open Monday to Friday, 8.45 - 5pm. We have limited staff available during this time to deal with head office enquiries and the estate of properties at Mill Hill Close. Please contact us via email if at all possible, so we can deal with your enquiry most efficiently.

Thank you for your understanding.

The ICE Benevolent Fund team.

*Useful links offering specific advice about Covid 19 and the government response: