How we support you

24hr service

Call anytime, night or day.

Free and confidential

Free access for UK members and your details are safe. Overseas callers will be charged at the standard rate.

Telephone counselling

If you need ongoing support.

Face to face counselling

This may be recommended in some instances.

Help with personal or work life

Whatever the topic, you can get advice.

The legal people I spoke to explained everything in simple terms.....I was very happy with the service which was informative and valuable


The helpline is a free service available to all ICE members, former members and immediate family, in the UK and abroad. You may have questions or concerns about work, home, relationships or your finances; we’re here to make life a little bit easier, at all stages of your life. Our partner helpline advisers are available 24/7 whether you need a 5 minute chat or an in-depth conversation with a specialist on a vast range of topics.

Help with personal issues

Our advisers can support you with things affecting your personal life such as:

  • Relationships
  • Parenting
  • Ill health
  • Stress
  • Loss and bereavement
  • Finances

Work related queries

Work related issues can play on our mind and affect us personally. Call if you need to discuss:

  • Stressful deadlines and targets
  • Managing a team
  • Co-worker conflict
  • Time management and overload
  • Change in the workplace
  • Redundancy

Free & confidential

Working in partnership with a leading provider, our 24/7 helpline offers comprehensive, independent advice on a vast range of topics. From the everyday to the unusual, almost any issue that affects your daily life is covered.

UK Members

Call 0800 587 3428

International Members

Call +44 203 701 7066

Need to talk now?

UK members call free on 0800 587 3428

International members call +44 203 701 7066
Calls charged at standard rate

There have been some very dark moments and without the Ben Fund, I don't think I would be here today
Oliver - Member

At just 31 years old, *Oliver was diagnosed with multiple sclerosis (MS). It was a devastating moment that turned his life upside down. Life can be incredibly tough but the Ben Fund has been there all the way to help Oliver with therapies, transport to and from the gym and respite care that gives him time to get away.

*Image and name used are representations only to protect the privacy of our beneficiary.