How we support you

24-hour service

Call anytime, night or day.

Free and confidential

Free and confidential access for ICE members and their family. Overseas members will be charged at their standard rate.

Telephone or face-to-face counselling

If you need ongoing support.

Arrange a callback

Simply select the 'Arrange a callback' button above, click 'Get Help' at the top of the page that opens and click either 'Speak to a counsellor' or 'Speak to an advisor' to arrange a callback.

Help with personal or work issues

Whatever the topic, you can get advice.

The legal people I spoke to explained everything in simple terms.....I was very happy with the service which was informative and valuable


The Ben Fund helpline is a free service available to all ICE members, former members and immediate family, in the UK and abroad. 

Our partner helpline advisers are available 24/7 whether you need a 5 minute chat or an in-depth conversation with a specialist on a vast range of topics.

Help with personal issues

Our advisers can support you with things affecting your personal life such as:

  • Relationships
  • Parenting
  • Ill health
  • Stress
  • Loss and bereavement
  • Finances

Work related queries

Work related issues can play on our minds and affect us personally. Call if you need to discuss:

  • Stressful deadlines and targets
  • Managing a team
  • Co-worker conflict
  • Time management and overload
  • Change in the workplace
  • Redundancy

Free and confidential

Working in partnership with a leading provider, our 24/7 helpline offers comprehensive, independent advice on a vast range of topics. From the everyday to the unusual, almost any issue that affects your daily life is covered.

UK Members

Call 0800 587 3428 (freephone)

International Members

Call +44 1482 699 177 (charged at local rate)

Need to talk now?

UK members call free on 0800 587 3428

International members call +44 1482 699 177
Calls charged at standard rate